Highbury Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Highbury Man And Van provides removal, transport, and related moving services to customers in the UK. By placing a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear, fair, and practical, and they apply to all standard bookings, including domestic moves, single-item transport, part-load work, and associated handling services.

Booking process
Bookings may be made by telephone, email, online enquiry, or other agreed method. A booking is not confirmed until Highbury Man And Van has accepted the job details, quoted or agreed the price, and the customer has provided the necessary information. The customer must ensure that all details supplied are accurate and complete, including pickup and delivery addresses, access conditions, item descriptions, dates, times, and any special requirements. If the information changes, the customer must tell us as soon as reasonably possible.

When a booking is accepted, the customer will be given a service date, estimated arrival window, and any relevant conditions. In some cases, the service may be subject to a deposit or pre-authorisation. The company reserves the right to decline or amend a booking if the job details are incomplete, unsafe, unlawful, or materially different from those initially stated. A quote is based on the information provided at the time of booking and may be revised if the scope of work changes.

The customer is responsible for ensuring that access is suitable for the agreed service. This includes parking arrangements, lift availability, staircase access, loading restrictions, and the ability to move items safely. If the vehicle cannot be parked near the property or if extra labour is required due to access limitations, additional charges may apply. Any time estimates are approximate unless expressly agreed otherwise in writing.

Payments and pricing
Prices may be quoted as a fixed fee, hourly rate, or a combination of both, depending on the nature of the work. Unless otherwise stated, prices are exclusive of VAT where VAT applies. Payment is due in accordance with the invoice or booking confirmation and must be made using the approved payment method. Highbury Man And Van may require full or partial payment in advance for certain bookings, especially where high demand, long-distance travel, specialist handling, or materials are involved.

Additional charges may be applied for waiting time, congestion, tolls, permits, parking fees, weekend or out-of-hours work, extra stops, staircase carry, bulky or unusually heavy items, and any unplanned work requested by the customer. If the job differs from the original booking, the final price may be adjusted to reflect the actual service provided. If payment is not received on time, the company may suspend or refuse future work, and any outstanding sums may be pursued through lawful recovery methods.

Cancellations and rescheduling
The customer may cancel or request to reschedule a booking by giving reasonable notice. Cancellations made with sufficient notice may not incur a fee, depending on the circumstances and any costs already incurred by the company. If a deposit has been paid, it may be non-refundable in part or in full where the company has reserved labour, vehicle time, or administrative resources for the booking. Where a cancellation is made at short notice, a charge may be applied to cover costs and lost availability.

If the customer is not present at the agreed time, cannot provide access, or is otherwise unable to proceed with the booking, the service may be treated as a late cancellation or failed attendance. In such cases, the customer may be liable for reasonable costs, including travel time and any waiting time already incurred. Highbury Man And Van may also cancel or postpone a booking where circumstances beyond its control make performance impractical or unsafe, including severe weather, road closures, vehicle breakdown, staff illness, or legal restrictions. Where possible, an alternative date or arrangement will be offered.

If the service is cancelled by the company for reasons within its control, any prepaid amount relating to the cancelled element will normally be refunded. However, the company is not responsible for indirect loss arising from cancellation or delay, provided it has acted reasonably and with appropriate care. Customers are encouraged to make their own contingency arrangements, especially for time-sensitive moves or business-related transport.

Liability and customer responsibilities
Highbury Man And Van will use reasonable skill and care in providing the service. However, the customer remains responsible for ensuring that items are properly packed, documented, and suitable for transport unless packing or preparation has been explicitly included in the service. Fragile items, antiques, electronics, liquids, cash, jewellery, important documents, and other high-value goods should be declared in advance and, where appropriate, handled by the customer personally or packed with suitable protection.

The company will not be liable for loss or damage caused by items being insufficiently packed, concealed defects, pre-existing damage, structural weakness, poor access, or the customer’s failure to give accurate instructions. The company is also not responsible for delays caused by traffic, weather, road conditions, or third-party actions. Where items are moved by the customer prior to collection or after delivery, any resulting loss or damage is outside the company’s control unless directly caused by the company’s negligence.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, the company’s liability for direct loss in relation to any single booking will be limited to the total amount paid or payable for the service, unless a higher level of cover has been expressly agreed in writing. Customers are responsible for checking that items have been delivered and reported as complete before the team leaves the site where reasonable to do so.

Waste regulations and lawful disposal
Where the service includes collection, removal, disposal, or transport of unwanted items, the customer must ensure that the items are lawful to move and dispose of. Highbury Man And Van operates in accordance with applicable UK waste handling requirements and expects customers to provide truthful descriptions of waste, recyclables, and mixed loads. The customer must not include hazardous waste, controlled substances, asbestos, clinical waste, pressurised containers, chemicals, or other prohibited materials unless this has been expressly agreed in advance and can lawfully be handled.

The customer is responsible for disclosing whether waste is domestic, commercial, bulky, recyclable, electrical, or mixed. If items are identified at collection as higher-risk or restricted waste, the company may refuse to transport them, may require separate handling, or may charge additional fees where lawful and appropriate. The customer confirms that they have the right to transfer ownership of any items for disposal and that the waste has not been fly-tipped, stolen, illegally dumped, or otherwise unlawfully obtained.

If the company is asked to dispose of waste, it may use authorised facilities, licensed carriers, or approved recycling routes where required. The customer agrees not to request disposal in a way that would breach environmental rules, duty of care obligations, or local authority requirements. If the company reasonably believes that waste has been misdeclared or is unsafe, it may refuse collection without liability. Any costs arising from incorrect waste information, contamination, or unlawful materials may be charged to the customer.

Service conditions, conduct, and termination
Customers must ensure that the premises are safe and suitable for work, with hazards made known in advance where possible. This includes unstable flooring, pets, exposed wiring, low ceilings, narrow entrances, and any other condition that may affect the service. The company reserves the right to refuse to lift or move any item that is excessively heavy, unsafe, or likely to cause damage to property, equipment, or persons. The team may stop work if they consider continuing would be unsafe or unlawful.

If the customer, their representative, or any third party behaves abusively, dangerously, or in a manner that interferes with the service, Highbury Man And Van may suspend or terminate the booking immediately. In such cases, the customer may remain liable for work already carried out, travel costs, and any reasonable losses incurred. The company may also terminate or refuse future services where there is evidence of repeated non-payment, abuse, misinformation, or attempted misuse of the service.

Insurance and claims
The company may hold insurance suitable for the type of work undertaken, but the existence of insurance does not expand liability beyond these terms. Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. The customer must allow the company a fair opportunity to inspect the issue and, where appropriate, to investigate the claim. Claims may be rejected where the customer fails to notify promptly, cannot provide evidence, or has not complied with the obligations in these terms.

General terms
Highbury Man And Van may update these Terms and Conditions from time to time. The version in force at the time of booking will apply unless a later version is expressly agreed. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by the company in exercising any right will operate as a waiver of that right.

Any notices relating to a booking should be made through the communication method used for the booking unless otherwise agreed. The customer may not transfer rights under the booking to another person without consent. The company may assign or subcontract part of the service where appropriate, provided the overall responsibility for the booking remains managed in a commercially reasonable manner. These terms form the entire agreement between the parties in relation to the service, unless varied in writing.

Governing law
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. By confirming a booking with Highbury Man And Van, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions.